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The Local Assistance Scheme

for Somerset provides help in emergencies only for basic living items like food, furniture/ appliances, fuel for cooking and heating. Access to assistance will be based on the outcome of this application form and related eligibility criteria.

The Household Support Fund

Is designed to provide short-term urgent financial help to Somerset residents who are struggling to afford household essentials such as buying food, paying for energy and water bills and other essential household items such as beds and white goods.

There are a number of ways to contact Citizens Advice Somerset

Citizens Advice West Somerset, provides a series of telephone advice services.

These services operate on week days as noted below.

Does your query relate to a Consumer issue?

If you have a query that relates to a consumer issue, for example something you purchased, a holiday or a service someone provided to you, you can contact the national Consumer Helpline on 0808 223 1133 or use our Adviceline service below. This helpline is open Monday to Friday 9:00am to 5:00pm.

Is your query about something else?

You can call Somerset Adviceline on 0808 27 87842 between 10:00am and 4:00pm from Monday to Friday.

Are you Deaf or Hard of Hearing?

Clients who are deaf or hard of hearing can call the Citizens Advice Text Relay service on 03444 111 445

You can use our Email inquiry form to email us details of the question or issue you would like advice on. When completing the Email inquiry form please include as much detail as you can about your issues and any relevant personal circumstances. This will enable us to provide you with information and advice that is relevant to you.

Helping people to access advice

If you are helping a member of the public and have consent to speak to us about their situation, please use our referral form for 3rd parties.


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