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Universal Credit – please call us if you need help 01643 802 449

Telephone advice is available from 10am to 4pm please select option 1

We can also advise by email and webchat. If you need a video appointment please call or use our contact sheet to explain your situation to us. One of our advisers will be happy to help.

Universal Credit – select option 2, please leave a message if we are not able to speak to you when you call.

If you have a caseworker select option 3 and you will be able to speak to them direct or leave them a message.

During this difficult time we are mostly working from home, please be aware that there may be no staff in our Minehead office on some days, please call before visiting if you do not have an appointment.

Helping people to access advice

If you are helping a member of the public and have consent to speak to us about their situation, please use our referral form for 3rd parties.

‘Modern life can be complicated. We can help you simplify it’