I would like advice – how can you help
West Somerset Advice is a charity which offers free advice to the public living in the West Somerset area. The charity employs staff to train, manage and support volunteers who offer general advice. The advice service uses the Citizens’ Advice online information system and with the support of staff we will be able to identify the right course of action and advise you how to proceed. If you need more support the specialist staff may be able to help and your adviser will talk to you about this. If we are not able to help we will try to find another agency to help you.
Most of us need advice and assistance at some point in our lives. Our friendly and experienced advisers offer free advice on a range of issues. Our advice is independent, confidential and free. We offer a financial health check to maximise your income and look at ways to save you money.
Confidentiality and Privacy Notice
The information you give us will help us to assist you and will be kept strictly confidential. This information helps us to provide you with free advice and to shape policies in our community. Any personal information is kept securely and will be processed in accordance with the UK General Data Protection Regulations. We are required to keep your information for 6 years and then it is archived electronically and any paper copies destroyed securely. We will only share this information with another person with your specific consent unless it is to safeguard a vulnerable person.
You have a right to see the information we hold at any time free of charge, just contact us and ask for a copy of your file. If you are not satisfied with the way we have treated your information you can complain to the ‘Data Controller’ on 01643 802 443 or the Information Commissioners Office helpline on 0303 123 1113 read more.
We will ask you to complete a short survey after we have advised you. This helps us to understand what you feel about the advice, if you need more assistance or if you are not happy with the service you have received.
This information is used to help us provide you with a free advice and helps us to improve the service we offer.
We also need the information to prove to our funders that we are providing a quality service.
I am not satisfied, what do I do
We know we are not perfect, but we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. If we make mistakes we would like to learn from them. What you tell us helps us to look at how we do things and helps us to improve our service.
How to complain read more