Job pack

Staff handbook

Help to Claim Welfare Benefit Adviser part time

Salary:  £19,500 – £21,450 pro rata

Hours: 22.5 per week

You will be a team player, flexible and friendly, with good IT skills and ideally have a good understanding of Universal Credit and Welfare Benefits. Training will be given, and all suitable candidates will be considered.

Closing Date: 16th May 2021 (midnight)

Video interview: 26th May 2021

Role Outline

This role is funded by the Department of Work and Pensions to provide help and support to people applying for Universal Credit. The post works closely with Minehead Job Centre meeting customers by appointment face to face and by video link. The appointments will be held in the Job Centre when social distancing allows. This is a holistic advice role and help is given to Universal Credit claimants during the first weeks of claim to ensure that we provide as much financial security as possible in the circumstances. Key to the role is the ability to assist people to overcome digital exclusion and improve digital literacy to communicate with work coaches via the Universal Credit journal.

The applicant may also be required to work from home for some sessions.

For an informal discussion and more information please email

Help to claim job pack and JD

Application form Help to Claim - Welfare Benefit Adviser


Volunteers needed

Citizens Advice in Somerset has launched an Advice Academy to support and train new volunteer advisers read more

West Somerset Advice provides a vital social welfare law advice service across the area. Do you have a day per week that you could offer to volunteer? Come and join our friendly team. Training is flexible eLearning, group training and one to one sessions. Volunteer work looks good on a CV and helps you gain employment if you are looking for work.

Chat to one of the team 01643 700244

Volunteers needed

We particularly need trustee board members who would enjoy leading our campaign work to improve our community and help to protect the confidentiality of the the people using our service.

Trustee application form

If you have time to give find out more - please see the task lists below